Who services my Aviva USA policy?
Direct Life Advisors is an independent agency. We're not Athene Annuity and Life Company / Accordia Life and Annuity Company and can't access your policy — but we can tell you how to reach them.
Aviva USA is now serviced by Athene Annuity and Life Company / Accordia Life and Annuity Company, listed at West Des Moines, Iowa in the record we checked.
Source: Internet Archive capture of Aviva USA's own website, checked 2026-09-15.
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(888) 753-8706No cost to you. If you ever buy a policy through us, the insurance company pays us — you never do.
What an acquisition means
Athene Annuity and Life Company / Accordia Life and Annuity Company took responsibility for policies issued by Aviva USA. The record places it in West Des Moines, Iowa. That is a transfer to a different insurer, so the servicing address and claim instructions can be different from the ones on the old paperwork.
Keep the original policy number. Ask the current insurer to confirm the policy is in force and to send its current service and claim instructions in writing.
This is our best trace of the record. Confirm it before you act on it.
What to ask after a transfer
Ask Athene Annuity and Life Company / Accordia Life and Annuity Company when it took this policy block over, whether the old policy number still works, and where a beneficiary should send a claim. Keep the answer with the contract.
For the handoff checklist, see what to ask the current insurer and how to find the policy record.
Talk to someone independent
Direct Life Advisors is an independent agency with 52 carrier relationships. A licensed agent will read your policy with you at no charge to you. We're paid a commission by the insurance company only if you later buy through us — never by you.