Who services my ING USA Annuity and Life Insurance Company policy?
Direct Life Advisors is an independent agency. We're not Venerable Insurance and Annuity Company and can't access your policy — but we can tell you how to reach them.
ING USA Annuity and Life Insurance Company is now serviced by Venerable Insurance and Annuity Company, listed at Des Moines, Iowa in the record we checked.
Source: Missouri Department of Insurance company changes register, checked 2026-09-16.
We'll get you to the right department.
Five minutes, no charge — we'll tell you who to ask for, what to ask, and what the answers mean.
(888) 753-8706No cost to you. If you ever buy a policy through us, the insurance company pays us — you never do.
What a name change means
ING USA Annuity and Life Insurance Company changed its name to Venerable Insurance and Annuity Company on 1 September 2014. The record places it in Des Moines, Iowa. A rename leaves the same legal insurer responsible for the contract; the letterhead, payment address, and service number can change. Read the current name on your statement before sending a payment.
The record we checked describes a name change rather than a sale. The policy still has to be read for its own premium, beneficiary, riders, and any cash-value terms.
Ownership trail
Your record has more than one handoff. Follow the names in order when you call so the current insurer can match the old policy number.
- ING USA Annuity and Life Insurance Company
- Voya Insurance and Annuity Company
- Venerable Insurance and Annuity Company — the current endpoint shown in the record.
What to ask after a rename
Give the service team both names — ING USA Annuity and Life Insurance Company and Venerable Insurance and Annuity Company — and ask them to confirm the policy number, premium, beneficiary, payment address, and claim address in writing.
For a plain checklist, see what to ask the current insurer and when a premium can change.
Talk to someone independent
Direct Life Advisors is an independent agency with 52 carrier relationships. A licensed agent will read your policy with you at no charge to you. We're paid a commission by the insurance company only if you later buy through us — never by you.