Who services my Manufacturers Life Insurance Company of North America policy?
Direct Life Advisors is an independent agency. We're not John Hancock Life Insurance Company (U.S.A.) and can't access your policy — but we can tell you how to reach them.
Manufacturers Life Insurance Company of North America is now serviced by John Hancock Life Insurance Company (U.S.A.), listed at Boston, Massachusetts in the record we checked.
Source: Missouri Department of Insurance company changes register, checked 2026-09-16.
We'll get you to the right department.
Five minutes, no charge — we'll tell you who to ask for, what to ask, and what the answers mean.
(888) 753-8706No cost to you. If you ever buy a policy through us, the insurance company pays us — you never do.
What an acquisition means
John Hancock Life Insurance Company (U.S.A.) took responsibility for policies issued by Manufacturers Life Insurance Company of North America on 31 December 2009. The record places it in Boston, Massachusetts. Its NAIC number in that record is 65838. That is a transfer to a different insurer, so the servicing address and claim instructions can be different from the ones on the old paperwork.
Keep the original policy number. Ask the current insurer to confirm the policy is in force and to send its current service and claim instructions in writing.
What to ask after a transfer
Ask John Hancock Life Insurance Company (U.S.A.) when it took this policy block over, whether the old policy number still works, and where a beneficiary should send a claim. Keep the answer with the contract.
For the handoff checklist, see what to ask the current insurer and how to find the policy record.
Talk to someone independent
Direct Life Advisors is an independent agency with 52 carrier relationships. A licensed agent will read your policy with you at no charge to you. We're paid a commission by the insurance company only if you later buy through us — never by you.