Zurich American Life customer service
Direct Life Advisors is an independent agency. We're not Zurich American Life Insurance Company, we are not affiliated with it, and we can't access your policy — but we can read it with you.
Zurich American Life policies are held by Zurich American Life Insurance Company, listed at Schaumburg, Illinois in the record we checked.
Companies of this size issue through more than one legal entity, and the one that matters for your policy is the one printed on the contract rather than the brand on the envelope. If the name on your paperwork is not the one above, read it to us and we will tell you where it sits.
Source: state insurance department record, checked 2026-09-17.
We'll get you to the right department.
Five minutes, no charge — we'll tell you who to ask for, what to ask, and what the answers mean.
(888) 753-8706No cost to you. If you ever buy a policy through us, the insurance company pays us — you never do.
What the record says about Zurich American Life
Zurich American Life is listed as a life carrier. The legal entity in the record is Zurich American Life Insurance Company. The record places that entity in Schaumburg, Illinois. Its domicile field is Illinois. The NAIC number shown is 90557. This row was checked on 2026-09-17; the contract in your hand controls if any detail differs.
Questions for the current policy record
Use the service number printed on the policy or statement. Give the service team the exact legal name and policy number before discussing a beneficiary or payment.
- Is the policy in force today?
- Who is the beneficiary on file?
- Can the premium change under this contract?
- Is a loan reducing the cash value?
- What address handles a claim?
Write down the date and the person's name before you hang up. (888) 753-8706
What Zurich American Life writes
Zurich American Life Insurance Company writes life insurance for wealth transfer and business insurance needs, sold through brokerage general agencies and independent life insurance professionals. From the company's own website, checked 2026-09-17.
If that does not describe the policy in your hand, there are two ordinary explanations: it was issued by a sister company inside the same group, or it was written by an unrelated company whose policies Zurich American Life Insurance Company later took over. The service line can tell you which — ask them to read the issuing company off the policy record.
If your old policy ended up here
A policy originally issued by this company is serviced by Zurich American Life Insurance Company today: Universal Underwriters Life Insurance Company.
Where a company is bought or renamed, the contract goes with it: the death benefit, the beneficiary and the premium terms stay the ones printed on the policy, and what changes is the address, the service number and the name on the annual statement. An insolvency is the exception — there the terms can be restructured, and the page for that company says so.
If you cannot match the policy number, use the lost-policy steps. For the questions to ask, see the insurer checklist.
Talk to someone independent
Direct Life Advisors is an independent agency with 52 carrier relationships. A licensed agent will read your policy with you at no charge to you. We're paid a commission by the insurance company only if you later buy through us — never by you.